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Shipping

Our hours of operation for both shipping and customer service are Monday through Friday, excluding weekends and major holidays. Orders will ship 1-2 business days after you order. This does not include the time spent in transit!

Free delivery to USA, CA, AU and NZ on orders over £20

Free UK delivery on orders over £20

Estimated transit times are as follows (please note that this time frame is an estimate and not a guarantee):

United Kingdom:

Standard Delivery £2.95 (FREE on orders over £20) - 7-12 business days

Express Delivery £4.95 (FREE on orders over £40) - 4-7 days

Belgium, Germany, Austria:

Standard Delivery (£2.95) - 8-12 business days

Premium Delivery (£4.95) - 4-7 business days

United States:

Economy Delivery (£1.95) - 9-15 days

Trackable insured Delivery (USPS) (£4.95) - 6-12 days

Australia, Canada, and New Zealand:

Standard Delivery (£3.95) - 9-15 days

Lithuania:

Standard Delivery (£4.95) - 9-12 days

Rest of the world:

15-20 days (£9.95)

*Shipping time excludes clearance/customs delays (if applicable)

**Shipping times are provided in business days.

Notes:

It's the customer's responsibility to review their shipping address and information for accuracy before completing the purchase.
If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered.

If you have any questions regarding delivery, feel free to contact us at support@pillownap.com

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