Shipping
Our hours of operation for both shipping and customer service are Monday through Friday, excluding weekends and major holidays. Orders will ship 1-2 business days after you order. This does not include the time spent in transit!
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
United Kingdom:
Economy shipping (FREE) - 9-15 days
Express insured shipping (£2.95) - 3-8 days
United States:
Economy shipping - Tracking not available (FREE) - 9-15 days
Tracked insured shipping (USPS) - Tracking available (£4.95) - 6-12 days
Australia, Canada, New Zealand:
Standard shipping (FREE) - 9-15 days
Belgium, France, Germany, Italy, Sweden:
Standard shipping (£4.95) - 9-12 days
Rest of the world:
15-20 days (£9.95)
*Shipping time excludes clearance/customs delays (if applicable)
**Shipping times are provided in business days.
Notes:
- Due to COVID-19 and current supply chain and logistics problems, some orders may be delayed for 3 to 5 days. Thank you for understanding and your patience.
- It's the customer's responsibility to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect shipping address.
- If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered.
If you have any questions regarding delivery, feel free to contact us at support@pillownap.com