Giant Elephant Pillow

Our hours of operation for both shipping and customer service are Monday through Friday, excluding weekends and major holidays. Orders will ship 1­-2 business days after you order. This does not include the time spent in transit! 

 

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee. 

 

United Kingdom:

Economy shipping (FREE) - 9-15 days

Express insured shipping (£2.95) - 3-8 days

United States:

Economy shipping - Tracking not available (FREE) - 9-15 days 

Tracked insured shipping (USPS) - Tracking available (£4.95) - 6-12 days

Australia, Canada, New Zealand:

Standard shipping (FREE) - 9-15 days

Belgium, France, Germany, Italy, Sweden:

Standard shipping (£4.95) -  9-12 days 

Rest of the world:

15-20 days (£9.95)

 

*Shipping time excludes clearance/customs delays (if applicable)

**Shipping times are provided in business days.

 

Notes: 

• Due to COVID-19 and current supply chain and logistics problems, some orders may be delayed for 3 to 5 days. Thank you for understanding and your patience.
• It's the customer's responsibility to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect shipping address.
• If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered.

 

If you have any questions regarding delivery, feel free to contact us at support@pillownap.com

 

A quick guide on how to place an order:

1. Add your desired item or items to the cart.
2. Go to your cart by clicking a shopping cart icon in the top right corner.
3. Click on the CHECK OUT button to begin the checkout process.
4. Fill in your contact information. Don't forget to double-check your shipping address.
5. Proceed to select the shipping method by clicking on CONTINUE TO SHIPPING METHOD button and selecting the shipping method.
6. Proceed to select the payment method by clicking on CONTINUE TO PAYMENT METHOD button and place an order through PayPal or your credit/debit card. We accept Visa, Mastercard, American Express, Apple Pay and Google Pay.

If you have trouble ordering, feel free to contact our wonderful customer service through email support@pillownap.com or our contact form.