Our hours of operation for both shipping and customer service are Monday through Friday, excluding weekends and major holidays. Orders will ship 1-2 business days after you order. This does not include the time spent in transit!
Free shipping to USA, CA, AU and NZ on orders over £40
Free UK delivery on all orders!
Estimated transit times are as follows (please note that this time frame is an estimate and not a guarantee):
United Kingdom:
Express Shipping (FREE) - 6-9 days
United States:
Economy shipping (£1.95) - 9-15 days
Trackable insured shipping (USPS) (£4.95) - 6-12 days
Australia, Canada, New Zealand:
Standard shipping (£3.95) - 9-15 days
Belgium, France, Germany, Italy, Sweden:
Standard shipping (£4.95) - 9-12 days
Rest of the world:
15-20 days (£9.95)
*Shipping time excludes clearance/customs delays (if applicable)
**Shipping times are provided in business days.
Notes:
- It's the customer's responsibility to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect shipping address. The redelivery fee from £10.
- If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered.
If you have any questions regarding delivery, feel free to contact us at support@pillownap.com
