Shipping Insurance

Our hours of operation for both shipping and customer service are Monday through Friday, excluding weekends and major holidays. Orders will ship 1­-2 business days after you order. This does not include the time spent in transit! 

 

United Kingdom:

Economy Shipping (FREE) - 9-12 days

Priority Shipping (£2.95) - 6-9 days

Belgium, Germany, Austria:

Standard shipping (£2.95) - 8-12 business days

Premium shipping (£4.95) -  4-7 business days

United States:

Economy shipping (£1.95) - 9-15 days 

Trackable insured shipping (USPS) (£4.95) - 6-12 days

Australia, Canada, New Zealand:

Standard shipping (£3.95) - 9-15 days

Lithuania:

Standard shipping (£4.95) -  9-12 days 

Rest of the world:

15-20 days (£9.95)

 

*Shipping time excludes clearance/customs delays (if applicable)

**Shipping times are provided in business days.

 

Notes: 

• It's the customer's responsibility to review their shipping address and information for accuracy before completing the purchase.
• If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered.

 

If you have any questions regarding delivery, feel free to contact us at support@pillownap.com

 

A quick guide on how to place an order:

1. Add your desired item or items to the cart.
2. Go to your cart by clicking a shopping cart icon in the top right corner.
3. Click on the CHECK OUT button to begin the checkout process.
4. Fill in your contact information. Don't forget to double-check your shipping address.
5. Proceed to select the SHIPPING METHOD by scrolling down the checkout page.
6. Proceed to select the PAYMENT METHOD by scrolling down the checkout page and place an order through PayPal or your credit/debit card. We accept Visa, Mastercard, American Express, Apple Pay and Google Pay.

If you have trouble ordering, feel free to contact our wonderful customer service through email support@pillownap.com or our contact form.